The speed and performance of their servers are also very impressive. Their customer support is not the only thing InMotion Hosting excels at. Like every good hosting service, their support team will take care of all the challenges you come across, no matter how difficult they might be – 24 hours a day, 7 days a week. You can expect to get the support you need in a timely manner, which is important since every minute counts. I have found the response time for each to be fast. You can do a live chat through their website, send an email, use the traditional ticket system, call in using Skype, or you can phone in on (4678). They also offer numerous avenues through which to get customer support. The end result is that this process preemptively avoids a lot of potential support problems down the road after you set up, because it takes care of them at the very start. What is particularly helpful is that these emails are tailored to your specific type of website and its main purpose, so you get relevant setup instructions. They send a series of helpful onboarding emails to help you with each phase of setting up your website on their server. Especially if this is your first time getting your own website up and running, this is a major bonus. They also have a fantastic process for getting you started using their hosting services. I have found that they actually have the expertise required to properly handle your unique issues and are not just relying on a troubleshooting script. All support staff is required to have at least 160 hours of internal training before being allowed to interact with customers. Every Day by the Lake December 14, 2018Īdditionally, the customer reps that you will speak with are actually knowledgeable. After careful consideration (and in part due to client budget and snagging a great deal), I went with Inmotion Hosting. I just spent the last 4 hours reviewing what seems like a gazillion hosting options. This means faster response time as well as higher quality customer care. One of the biggest perks about using them is that you are guaranteed to get support that is based in the United States. At InMotion, they have many strengths where customer support is concerned: Your business quite literally depends on it, since even a brief glitch in your website could mean the loss of numerous customers.
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